Lustra (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information we collect through our website, services, and communications. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data. By using our website or services, you consent to the practices described in this policy.

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1. Information We Collect

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We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and any other information you provide when contacting us or completing forms.

Technical Information: IP address, browser type, operating system, device identifiers, and website usage data (via cookies or analytics tools).

Cookies and Tracking: We use cookies and similar technologies to enhance user experience, analyze website traffic, and support marketing efforts.

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2. How We Use Your Information

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We use the information collected to:

Provide and improve our cleaning and maintenance services.

Respond to inquiries, requests, or customer support needs.

Send updates, promotional materials, or service-related communications (if you opt-in).

Analyze website performance and improve user experience.

Ensure compliance with legal and regulatory requirements

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3. Sharing of Information

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We do not sell or rent personal information. We may share information with:

Service Providers: Third-party vendors (e.g., website hosting, analytics, or email platforms) who assist in our operations.

Legal Requirements: When required to comply with laws, regulations, or legal processes.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

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4. Data Security

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We use commercially reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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5. Your Rights and Choices

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Depending on your location, you may have rights to:

Request access to the personal information we hold about you.

Request corrections or updates to your data.

Request deletion of your personal information, subject to legal and operational requirements.

Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us at info@lustragroup.com

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6. Cookies and Tracking Technologies

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We use cookies to:

Enhance functionality and site performance.

Understand user behavior and improve content.

Support marketing campaigns.

You can manage or disable cookies through your browser settings, but some website features may not function properly without them.

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7. Children’s Privacy

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Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will delete it promptly.

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website after updates indicates your acceptance of the revised policy.

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9. Contact Us

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If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: info@lustragroup.com
Website: Lustragroup.com

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Effective Date: 01-08-2025

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